We offer a variety of Mystery Shopping programs for your company whether you own one store or a thousand, and each program is tailored to your specific needs. We perform honesty/theft evaluations in which a mystery shopper uses a system of purchases to determine if your employees are stealing from you. Once the honesty/theft shop is performed, our shoppers then write a detailed report documenting the transactions and one of our auditors evaluates the situation.

Mystery Shopping is a valuable tool for retail stores, parking lots, restaurants and bars, airports, and any business that provides a service to their customers. Our investigators have performed mystery shops in almost every retail and service environment you can think of, from kite boarding lessons to adult stores, and the horse racing industry to psychic hotlines.

We offer customer service evaluations running various scenarios to ensure that your employees are performing their jobs to your level of expectation. Customer service evaluations are a useful tool for evaluating an employee for promotions and/or disciplinary actions. We also offer tobacco and alcohol I.D. programs to ensure that your cashiers are meeting State requirements, thereby reducing your liability.

Telephone evaluations are an effective tool in determining your employee’s performance when a customer calls your store. A phone call is often a customer’s first point of contact with your business and poor customer service at this stage may guarantee that the potential customer does not visit your store.

In addition, we offer the placement of undercover investigators in your workforce to identify internal theft, sexual harassment, drug use and violence.